Frame Pools [back to topics]

  Q: What sizes are available?  
  A: Intex distributes 12'x30", 15'x36", 18'x48" round Metal Frame pools and also a 24'x12'x48" rectangular Metal Frame Pool.  
     
  Q: Where can I buy one?  
  A: Please call Consumer Service at (800) 234-6839 to find out the retailer nearest you; or visit our website at www.intexcorp.com. Click on product you are interested in locating, scroll down to the list of on-line retailers.  
     
  Q: Are extra lock pins included in the frame pool packages?  
  A: Yes, 2 extra pins are included.  
     
  Q: Are replacement liners and frame parts available to purchase?  
  A: Yes. All parts for the frame pools are replaceable. Call Intex Consumer Service at (800) 234-6839 or visit our website to order on-line at www.intexcorp.com.  
     
  Q: Can I set the pool up on a concrete patio?  
  A: Yes, but a ground cloth is highly recommended, do not drag the liner across concrete as abrasions may cause holes. Surface must be level and stable.  
     
  Q: How do I drain the pool?  
  A:
  1. Remove the cap from the drain valve on the outside of the pool wall.
  2. Attach the female end of the hose to the hose adaptor.
  3. Place the end of the hose in an area where the water can be safely drained.
  4. Attach the hose adaptor to the drain valve. Note: water will start to drain immediately.
  5. Disconnect hose adaptor when finished.
  6. Replace drain plug on the inside of pool for storage.
  7. Replace drain cap on outside of pool.
  8. Be sure pool liner is completely dry before long term storage.
  
     
  Q: How high can I fill the pool?  
  A: Up to the fill line which is approximately 80% full or check your pool box for a drawing that shows the fill line.  
       
  Q: What is the approximate water depth of the frame pools?  
  A:

12' = 24"
15' = 29"
18' = 38"
24' = 43"
rectangular pool 24'x12'x28" = 43"

  
     
  Q: Approximately how many gallons of water does the pool hold?  
  A:

12' = 1,694 gallons
15' = 3,177 gallons
18' = 6,088 gallons
24' = 10,824 gallons
rectangular pool 24'x12'x48" = 7,755 gallons

  
       
  Q: Does the ladder and/or cover come with the pool?  
  A: It depends on the package purchased. Be sure to read the retail box prior to purchasing.  
     
  Q: What material is the pool liner made of?  
  A: Made with 3 separate layers of material for extra strength and durability - two outer layers of heavy gauge PVC laminated to an inner layer of polyester mesh for extra reinforcement - a total thickness of 28 gauge (0.71mm). 12' and 15' pools have a 16 gauge floor, 18' and 24'pools have a 28 gauge floor.  
       
  Q: How many seasons should the pool last?  
  A: Depends on usage, maintenance and care. Consistent maintenance and proper storage of your pool in the off-season will prolong its useful life.  
     
  Q: Without measuring, how do I know what size circular (round) frame pool I have?  
  A: Count the number of legs.
Example:
12' = 12 legs
15' = 15 legs
18' = 18 legs		  
       
  Q: How do you get the last joint to fit together with the other beams on the round frame pool?  
  A: Lift the last two beams up to a height where beams can be inserted into the joint at an angle.  
       
  Q: Can a pool be set up on a slope?  
  A: The ground must be level. If the pool is set up on ground that is not level the water shifting to one side will create stress on the pool frame.  
       
  Q: Can sand be used to level the ground at the pool site?  
  A: No; sand has a tendency to shift, therefore causing the pool to lean to one side and creating stress on the pool frame. The legs of the pool will also sink into the sand and the pool becomes unstable.  
       
  Q: Is there a repair patch enclosed for liner repair?  
  A: Yes. Small tears or holes can be repaired with the enclosed repair patch. Surface should be dry before affixing the patch.  
       
  Q: Is it safe for my pets to play in the pool?  
  A: No. Dogs, cats and all other household pets should be kept away from the pool to avoid possibly becoming trapped inside, and to protect the structural integrity of the pool. ( There is a risk of the sidewalls and inflatable ring becoming punctured by pet claws and teeth).  
       
  Q: Does my Intex pool carry a factory warranty?  
  A: Intex will replace manufacturing defective product within 90 days of purchase. (Except filter pumps) The product must be returned to Intex along with a copy of the dated sales receipt, your name, address, telephone number and a brief note explaining reason for return. It is suggested you ship the product to Intex using a traceable shipping method. Intex will not be responsible for product lost in transit. The filter pumps have a (1) year limited written warranty located in the filter pump manual. The responsibility of the shipping cost to Intex is that of the consumer.  
       
  Q: Will Intex issue a refund for manufacturing defective product?  
  A: Any refund request must be made to the original place of purchase.  
       
  Q: Is a fence or enclosure required by law?  
  A: Some cities and towns require owners of certain types of pools, based on size and depth to fence in their property. Check your city ordinance.  
       
  Q: Is a video available to show how to set up the pool?  
  A: A video is included in all pool packages. If you would like to purchase one you can go to our website at www.intexcorp.com and click on "Intex Replacement Parts & Accessories" andclick on "Above Ground Pools", or you can call Consumer Service at (800) 234-6839.  
       
  Q: What is needed to prepare the site for pool?  
  A: A level stable surface is needed and all sharp objects must be removed. A ground cloth or tarp should be placed under the pool prior to setting it up. Also, a GFCI outlet must be available.  
       
  Q: How do I prevent the pool from damaging grass, lawn or prevent fungi from developing on concrete?  
  A: It is not possible to prevent grass or lawn damage under the pool. Keep this in mind when selecting your site for set up. Keep grass and concrete as dry as possible by mopping up excess splashed water after each use to minimize fungal growth.  
       
  Q: Can the pool be left up year-round?  
  A: Depends on where you live. It is not recommended to keep your pool up if your temperature falls lower than 40 degrees Fahrenheit. The pool may freeze and cracking could occur.  
       
  Q: Can a portable water heater be used for this type of pool?  
  A: No electric heater should be used as short circuits may occur. This is a dangerous thing to do, as injury or death may occur if a short circuit occurs.  
       
  Q: Does the liner require any special care to ensure durability?  
  A: Keep sharp objects out of the pool or from underneath the pool, maintain proper pH levels, keep pool sanitary and clean.  
       
  Q: How much does water cost to fill the pool?  
  A: It varies across the U.S.A. Contact your local water company for cost information.  
       
  Q: How often should the water be changed?  
  A: Varies, depending on usage and chemical balance but if properly filtered and chemically balanced, it should last through a summer season. You can reduce the need for water changes by keeping your pool covered when not in use, testing the water regularly to ensure proper chemical balance, operating the pump for an adequate number of hours each day, keeping the filter pump cartridge clean and replacing the cartridge when needed.  
       
  Q: Do you recommend using chemicals? If so, what kind?  
  A: Yes. Contact your local pool supply store and provide the estimated number of gallons of water in your pool.  
       
  Q: Would excessive pool chemicals affect / cause deterioration to liners?  
  A: Excessive or concentrated chemicals may cause damage to any pool and to the user.  
       
  Q: How does UV affect the materials used?  
  A: All PVC's degrade over prolonged exposure to excessive sunlight. Intex pools are manufactured with UV inhibitors to delay the degradation caused by sunlight.  
       
  Q: How can you clean dirt from the pool floor?  
  A: Pool vacuums can be used to clean pool floors. They can be purchased from a pool supply retailer.  
       
  Q: What should I use to clean my pool before storing it for the winter?  
  A: Mild soap and water. Thoroughly rinse and make sure it is dry before storing.  
       
  Q: How long does it take to fill the pool with water?  
  A: 2 or more hours, depending on which pool, hose size and water pressure. Remember to observe the fill up process for several minutes to make sure that the pool is filling evenly and the surface is level.  
       
  Q: Is it safe to jump or dive into the pool off of a ladder or any type of platform?  
  A: No. Under no circumstances should anyone jump or dive into the pool. Intex does not distribute any pools that are deep enough to allow such activity. Serious injury or death could result from failure to follow these rules.  
       
  Q: Do I need to keep safety and rescue equipment on hand near my pool?  
  A: You should always have standard safety equipment on hand in the immediate pool area. Recommended items are (but not limited to) an approved ring buoy with reinforced rope, a standard first aid kit, a blunt ended metal or hard plastic rescue pole, telephone numbers of local authorities and emergency procedure information.