» Your pool can be easily emptied and stored in a safe place during the winter. However, many people choose to leave their pool up year round. In areas where freezing temperatures occur, there is risk of ice damage. It is recommended to drain, disassemble and store the pool in a safe place when temperatures drop below 32 degrees Fahrenheit. See "How To Drain Your Pool" section.
Clean pool water thoroughly (If Easy Set Pool make sure the top ring is properly inflated).
Remove the skimmer (if applicable) or any accessories attached to the threaded strainer connector. Replace strainer grid if necessary. Be sure all accessories parts are clean and completely dry before storage.
Plug the Inlet and Outlet fitting from the inside of the pool with the plug provided (sizes 10' and 12'). Close the Inlet and Outlet Plunger Valve (15', 18', and 24').
Remove the ladder (if applicable) and store in a safe place. Be sure the ladder is completely dry before storage.
Remove the hoses that connect the pump and filter to the pool.
Add appropriate winter chemicals. Consult your local pool dealer as different regions vary greatly.
Cover pool with Intex Pool Cover. IMPORTANT: INTEX POOL COVER IS NOT A SAFETY COVER.
Clean and drain pump, filter housing and hoses. Remove and discard old filter cartridge (keep a spare cartridge available for next season).
Bring pump and filter parts indoors and store in a safe and dry area, preferably heated.
STORING POOL FOR WINTER
After draining pool, dry pool liner completely (100%). Sprinkle talcum powder on liner to prevent vinyl from sticking together and to absorb any water you may have missed.
Roll pool liner to avoid creases and relocate to storage area. Place it in original carton if you saved it.
Keep all small parts together with filter pump, manual, and pool, and then place in an area that will remain at room temperature throughout the storage season.
» Yes, in some cases certain types of hardy grass such as Bermuda or St. Augustine can grow through the liner. Before setting up your pool, it is recommended that you clear the area of these types of hardy grasses. INTEX will not be held responsible for grasses that may grow through the ground cloth and / or pool liner, as this is not a manufacturing defect. A ground cloth or tarp may be helpful in preventing this from occurring.
» Water condition varies from country to country, states, region, and within specific zones and areas. In some regions the water could be "hard water", this is because the water contains excessive minerals, such as calcium and magnesium, thus causing the water to adopt a milky color. Check your local pool supply store for advice on water treatment and balance.
» Most replacement parts for Intex products are available directly from Intex at www.intexstore.com or contact us direct at (800) 234-6839. We accept Visa, Mastercard, American Express and Discover only, no checks, money orders or C.O.D.s.
» If a product is purchased directly from Intex www.intexcorp.com and it is found to be defective within 90 days of purchase, call Intex Consumer Service and an Intex agent will initiate a claim for the defective product. Once the claim is processed and approved the replacement is shipped within two business days. For a second replacement within the initial 90 day service period, Intex requires that a claim be filed for defective parts and that the defective item be returned at the consumer’s expense. Call (800) 234-6839 for further assistance and information.
» Empty the pool, use a soft brush, mild detergent and water to remove algae stains from the pool liner. Thoroughly rinse and dry before refilling or storage.
» A PVC or silicon based glue for repairing camping mats, tents, shoes, inflatable boats, etc are suitable for INTEX pools.
» It takes 2-3 business days to process the order and 2 additional business days in transit for Fed EX to ship. This is the fastest method of shipping that we offer. There is no next-day air service available. The package will be received within approximately 3-5 business days. All shipments to Canada will go by standard (ground) Fed EX or regular mail.
» The ladder barrier is an additional safety feature designed to prevent swimmers from swimming behind or through the ladder.
» Orders are shipped within 2-3 business days once the order is placed. Orders will be shipped by regular mail or Fed EX (depending on the size of the order). Therefore, transit time will be determined based on your location and shipping method.
» The ladder should be placed in the pool with the barrier inside the pool. Allow some space between the barrier and pool wall so that a limb could not be accidently trapped between the barrier and pool wall.
» Yes, check with your local pool supply store. However, the following ladders were designed specifically for INTEX pools. (US/Canada)
30" Ladder #58909, use ID #18909E if ordering on-line.
36" Ladder #58972, use ID #18972E if ordering on-line.
42" Ladder #58973, use ID #18973E if ordering on-line.
48" Ladder #58974, use ID #18974E if ordering on-line.
52” Ladder #58975, use ID #18975E if ordering on-line.
42” Ladder #58969, use ID #18969E if ordering on-line
52” Ladder #58971, use ID #18971E if ordering on-line
» A standard shipping and handling charge is calculated into every order, regardless of the shipping method.
» Check that your ladder is located on a level and firm solid base. Do not place the ladder on a soft surface such as sand or soft muddy dirt. Before climbing the ladder, pull outwards on the legs to fully expand the ladder which should make the ladder feel tighter. See attached picture:
» If your e-mail address was provided at the time the order was placed, and your order was shipped by Fed EX, you will receive an e-mail confirmation with the tracking number. You can then go to the Fed EX website to track the package.
» All INTEX ladder 30", 36", 42", 48" and 52" are rated for users up to 300 pounds (136kg) in weight.
» Excessive use of pool chemicals can cause the color of the inside wall printing to fade away faster, like a heavy chlorinated public swimming will cause a bathing suit color to fade.
» Yes. Intex will accept replacement part orders, accessory orders, and warranty questions from Canadian consumers. For replacements on items other than Above Ground Pools and specific airbeds, please refer back to the original place of purchase. To order replacement parts please call 800-234-6839 or go to www.intexcorp.com.
» The 36" ladder should be used for the 30" and 36" height Easy Set Pools.
The 42" ladder should be used for the 42" height Easy Set Pool.
The 48" ladder should be used for the 48" height Easy Set Pool.
The 52" ladder should be used for the 52" height Easy Set Pool
» Intex ladders are fully functional without the barrier in place; however, we recommend using the ladder barrier if it was included with your ladder as it enhances the safety of the swimming environment.
» 30 Days from the date of delivery as stated on the shipping invoice (except items that come with a written warranty).
» No. Under no circumstances should anyone jump or dive into the pool. INTEX does not distribute any pools that are deep enough to allow such activity. Serious injury, paralysis or death could result from failure to follow these rules.
» It depends on what pool package is purchased. If the package you've purchased does not include a ladder, this item can be purchased on-line at www.intexcorp.com and clicking "INTEX Replacement Parts and Accessories", or you can call INTEX Consumer Service at (800) 234-6839 to locate a retailer near you.
» No, payment can only be made using Visa, Master Card, Discover or American Express.
» No. The shipping costs have already been incurred at your request and therefore are non-refundable.
» Processing time is approximately 3 business days from the date we receive the product. It is then shipped by Fed EX Ground from Long Beach CA. Therefore, transit time will be determined by your location.
» The 30" ladder should be used for the 30" height Frame Pool.
The 36" ladder should be used for the 36" height Frame Pool.
The 42" ladder should be used for the 42" height Frame Pool.
The 48" ladder should be used for the 48" height Frame Pool.
The 52" ladder should be used for the 52" height Frame Pool, 49" and 53" Sequoia Spirit Frame Pool.
» U.S. currency.
» No, you must provide a physical address for Fed EX to deliver your package. Fed EX does not deliver to Post Office boxes, APO or PPO addresses.
» Push the barrier away from you as you place the ladder into the pool for the top ring to slip past the barrier. If it is still too tight, let a little bit of air out of the top ring, place the ladder in the pool and re-inflate the ring.
» There are no special policies for gifts. Our replacement polices apply the same to purchased items and gifts and a copy of the validated sales receipt is required.
» It is the consumer’s responsibility to notify Intex within 15 days of receiving a defective or incorrect replacement by calling (800) 234-6839.
» No. Our system does not accept COD (Cash on delivery) or check. We only accept Visa, Mastercard, American Express and Discover credit cards. Pre-paid credit cards can be used if they are from one of these four companies.(for U.S & Canada only)