Winterizing your Above Ground Pool
Is there a shipping and handling charge when I place an order?
What is the return policy when product is purchased directly from Intex?
My pool has a milky color, do I need to change the water or is it treatable?
Can grass grow through the ground cloth and / or pool liner?
What is the replacement policy for a product that was received as a gift and no receipt is available?
What is the replacement procedure for defective products?
Where can I purchase replacement parts?
Does the color of the printing on the inside of the pool wall fade away with time and does it pose any health risk issue?
What is the best way to remove algae stains from the pool liner?
Other than Intex Repair Kits (Item# 59632 or part#10114) what kind of glue do you recommend for Intex pools?
How can I track my order?
When will I receive my order?
What is the turn-around time on defective (Service Program) claims?
Will Intex accept Checks or Money Orders?
Does Intex ship to Canada?
When will I receive my order if I pay for Fed EX 2nd Day Shipping?
If I make a purchase over the phone or Internet and want to return the item, will I be reimbursed for the shipping and handling charges?
Can I give my P.O. Box for Fed EX orders?
What if I’ve received a replacement that is defective or incorrect?
Do you accept COD (Cash on Delivery) or check? What should I do if I do not have a credit card?