» Your pool can be easily emptied and stored in a safe place during the winter. However, many people choose to leave their pool up year round. In areas where freezing temperatures occur, there is risk of ice damage. It is recommended to drain, disassemble and store the pool in a safe place when temperatures drop below 32 degrees Fahrenheit. See "How To Drain Your Pool" section.
Clean pool water thoroughly (If Easy Set Pool make sure the top ring is properly inflated).
Remove the skimmer (if applicable) or any accessories attached to the threaded strainer connector. Replace strainer grid if necessary. Be sure all accessories parts are clean and completely dry before storage.
Plug the Inlet and Outlet fitting from the inside of the pool with the plug provided (sizes 10' and 12'). Close the Inlet and Outlet Plunger Valve (15', 18', and 24').
Remove the ladder (if applicable) and store in a safe place. Be sure the ladder is completely dry before storage.
Remove the hoses that connect the pump and filter to the pool.
Add appropriate winter chemicals. Consult your local pool dealer as different regions vary greatly.
Cover pool with Intex Pool Cover. IMPORTANT: INTEX POOL COVER IS NOT A SAFETY COVER.
Clean and drain pump, filter housing and hoses. Remove and discard old filter cartridge (keep a spare cartridge available for next season).
Bring pump and filter parts indoors and store in a safe and dry area, preferably heated.
STORING POOL FOR WINTER
After draining pool, dry pool liner completely (100%). Sprinkle talcum powder on liner to prevent vinyl from sticking together and to absorb any water you may have missed.
Roll pool liner to avoid creases and relocate to storage area. Place it in original carton if you saved it.
Keep all small parts together with filter pump, manual, and pool, and then place in an area that will remain at room temperature throughout the storage season.
» Yes, in some cases certain types of hardy grass such as Bermuda or St. Augustine can grow through the liner. Before setting up your pool, it is recommended that you clear the area of these types of hardy grasses. INTEX will not be held responsible for grasses that may grow through the ground cloth and / or pool liner, as this is not a manufacturing defect. A ground cloth or tarp may be helpful in preventing this from occurring.
» Water condition varies from country to country, states, region, and within specific zones and areas. In some regions the water could be "hard water", this is because the water contains excessive minerals, such as calcium and magnesium, thus causing the water to adopt a milky color. Check your local pool supply store for advice on water treatment and balance.
» Empty the pool, use a soft brush, mild detergent and water to remove algae stains from the pool liner. Thoroughly rinse and dry before refilling or storage.
» Please see the following table or refer to the owner’s manual for more details.
» Small particles such as dead algae will sometimes be too small for the filter to remove easily. A Cellulose Fiber may be used to enhance the filter efficiency, follow the Cellulose Fiber’s directions. Also, make sure to backwash the system every week, as this help to clean the sand and keep the system running efficiently.
» Most replacement parts for Intex products are available directly from Intex at www.intexstore.com or contact us direct at (800) 234-6839. We accept Visa, Mastercard, American Express and Discover only, no checks, money orders or C.O.D.s.
» A PVC or silicon based glue for repairing camping mats, tents, shoes, inflatable boats, etc are suitable for INTEX pools.
» Open the pre-filter cover, remove the o-ring and apply petroleum jelly or vaseline over the o-ring, replace the o-ring and cover back. Make sure the cover is securely tightened by hand only.
» Sand filtration system requires less cleaning and maintenance of the filtering media compared to cartridge type, and is more cost effective. While filter cartridges have to be replaced approximately every two weeks, the sand in the INTEX Sand Filter needs to be replaced only once every five years.
» No. Playground sand and sand from the beach or other natural sources will contain impurities and not be uniform in granular size. You must purchase the recommended type of sand for the sand filter system. Sand is available from pool supply stores and many mass merchandisers. Using the incorrect type of sand will cause the system to malfunction and void it’s warranty.
» The sand filter pump system is suitable for residential above ground pool types with a volume of water up to 94,625 liters or 25,000 gallons.
» Brand new filter media is typically pre-washed and should not require extensive backwashing. However the transportation process may cause excessive abrasion and create impurities of fine particles in the filter media which require an extended backwash cycle at the initial setup startup. Backwash until clean, clear water runs through the sight glass or drain outlet port, about 3 minutes.
» Yes. It includes two hoses of 38mm (1.5in) diameter, two plunger valves fittings and two adaptors B to fit smaller size pools with 32mm (1.25in) diameter hose fittings. If used with other brands of swimming pools, additional fittings will be required.
» If a product is purchased directly from Intex www.intexcorp.com and it is found to be defective within 90 days of purchase, call Intex Consumer Service and an Intex agent will initiate a claim for the defective product. Once the claim is processed and approved the replacement is shipped within two business days. For a second replacement within the initial 90 day service period, Intex requires that a claim be filed for defective parts and that the defective item be returned at the consumer’s expense. Call (800) 234-6839 for further assistance and information.
» INTEX distributes one size of sand filter pump with the following specification:
» A residential sand filter system should be able to turn over the pool volume in approximately 8 hours. An undersized filtration system cannot keep up with the dirt and organic matter introduced into the pool. The INTEX Sand Filter is strong enough for even the largest INTEX pool, the 32’×16’×52” Rectangular Ultra Frame Pool.
» The water from the pool flows through the pre-filter, up through the control valve, down through the sand filter media, up through the riser tube in the centre and out through the control valve back to the pool. Particles and contaminates in the pool water are trapped in the sand and clean water is returned into the pool.
» Orders are shipped within 2-3 business days once the order is placed. Orders will be shipped by regular mail or Fed EX (depending on the size of the order). Therefore, transit time will be determined based on your location and shipping method.
» Sand that is too fine will pass through the filter grid plate. Make sure only No. 20 grade Silica Sand (0.45 to 0.85 mm (0.018 to 0.033 inches) with a Uniformity Coefficient less than 1.75) is used. Also if the filter tank is not level, channeling can occur. If the sand bed is channeled, high water flow through the channeled area will break up the sand and allow it to return to the pool. Replace the sand with the correct type, size and amount, and ensure the filter tank is level. Refers to the owner’s manual for details.
» Fine suspended particles may not be trapped in the filter bed but continue to be circulated in the pool giving the water a cloudy appearance and reducing visibility for bathers. This problem is more likely to occur in an outdoor pool due to the effect of the elements such as wind and rain. The pool water is prone to collect windblown debris like dust, algae, spores, insects and foot borne materials like soil and grit. In order to remove this finely dispersed material the use of a flocculants is necessary. This is a chemical which is added to the pool water and causes the particles to group together to form larger particles (flocks) which become big enough to be caught by the filter media and removed from the water. It should be stressed that flocculants must be used correctly at the recommended dosage rates and this is best achieved by dosing continuously by means of a dosing pump. Supplier’s instructions must be followed. Over flocculation can result in cloudy water, because the flock has nothing to bind to.
» If your e-mail address was provided at the time the order was placed, and your order was shipped by Fed EX, you will receive an e-mail confirmation with the tracking number. You can then go to the Fed EX website to track the package.
» To ensure water flows into the filter tank make sure both the inlet and outlet have no vacuum or skimmer attached, and open the pre-filter cover to purge air out of the system. Tighten the pre-filter cover back in place after the sand filter system is filled up with water.
» Under normal operating conditions, residential filters should change the sand every 4 to 5 years. In areas with high air contaminants such as dust, leaves or any condition that requires frequent backwashing, the sand may need to be changed every 2 to 3 years.
» Yes. Intex will accept replacement part orders, accessory orders, and warranty questions from Canadian consumers. For replacements on items other than Above Ground Pools and specific airbeds, please refer back to the original place of purchase. To order replacement parts please call 800-234-6839 or go to www.intexcorp.com.
» A standard shipping and handling charge is calculated into every order, regardless of the shipping method.
» This is an indication that the internal diverter gasket and/or O-ring of the 6-way valve is worn out or torn, and may need to be replaced. Please contact INTEX service station listed on your Owner’s Manual for replacement.
» It has a limited warranty of two (2) years from the date of the initial retail purchase. Keep your original sales receipt with Owner’s Manual, because proof of purchase will be required and must be accompanied with warranty claim.
» The most common media used is sand filtration. The recommended type is No. 20 grade silica sand, with specification of 0.45 to 0.85mm (0.018 to 0.033 inches) with a Uniformity Coefficient less than 1.75. Too fine of a grade of sand will clog too quickly, and too soft of a sand will break up and also cause clogging. Intex offers glass media as well, which is a better cleaning solution than sand. The particle size is 0.4 to 0.8mm.
» Excessive use of pool chemicals can cause the color of the inside wall printing to fade away faster, like a heavy chlorinated public swimming will cause a bathing suit color to fade.
» The pressure gauge should drop to zero “0” when the motor is turned off. If it is faulty contact your INTEX Consumer Service Center to replace it.
» Turn off and unplug pump. Remove the flange clamp, open the 6-way valve cover and make sure the tank o-ring is sitting properly on the tank groove and free of sands or debris. Replace all the components back and tighten the flange clamp bolt securely with the wrench supplied.
» Processing time is approximately 3 business days from the date we receive the product. It is then shipped by Fed EX Ground from Long Beach CA. Therefore, transit time will be determined by your location.
» INTEX sand filter control valve has 6 functions and a neutral (N) position for long term storage or winterization. See attached table:
» 30 Days from the date of delivery as stated on the shipping invoice (except items that come with a written warranty).
» U.S. currency.
» No, you must provide a physical address for Fed EX to deliver your package. Fed EX does not deliver to Post Office boxes, APO or PPO addresses.
» For a safe handling, some precautionary instructions must be observed. Avoid creating dust when handling, using or storing crushed glass filter media. Always use respiratory protection, eye protection and wear gloves when handling. If sweeping up spilled material, dampen with water to avoid airborne dust formation. Pour material slowly into tank. If lung irritation occurs, move to fresh air and consult a doctor. If eye irritation occurs, flush eyes with fresh water for at least 15 minutes. Consult doctor if irritation persists.
» No, payment can only be made using Visa, Master Card, Discover or American Express.
» There are no special policies for gifts. Our replacement polices apply the same to purchased items and gifts and a copy of the validated sales receipt is required.
» No. The shipping costs have already been incurred at your request and therefore are non-refundable.
» It is the consumer’s responsibility to notify Intex within 15 days of receiving a defective or incorrect replacement by calling (800) 234-6839.
» It takes 2-3 business days to process the order and 2 additional business days in transit for Fed EX to ship. This is the fastest method of shipping that we offer. There is no next-day air service available. The package will be received within approximately 3-5 business days. All shipments to Canada will go by standard (ground) Fed EX or regular mail.
» Every 8 or 9 years under normal operating conditions.
» No. Our system does not accept COD (Cash on delivery) or check. We only accept Visa, Mastercard, American Express and Discover credit cards. Pre-paid credit cards can be used if they are from one of these four companies.(for U.S & Canada only)