» Yes. All parts for frame pools are replaceable. Call INTEX Consumer Service at (800) 234-6839 or visit our website to order on-line at www.Intexstore.com.
» Your pool can be easily emptied and stored in a safe place during the winter. However, many people choose to leave their pool up year round. In areas where freezing temperatures occur, there is risk of ice damage. It is recommended to drain, disassemble and store the pool in a safe place when temperatures drop below 32 degrees Fahrenheit. See "How To Drain Your Pool" section.
Clean pool water thoroughly (If Easy Set Pool make sure the top ring is properly inflated).
Remove the skimmer (if applicable) or any accessories attached to the threaded strainer connector. Replace strainer grid if necessary. Be sure all accessories parts are clean and completely dry before storage.
Plug the Inlet and Outlet fitting from the inside of the pool with the plug provided (sizes 10' and 12'). Close the Inlet and Outlet Plunger Valve (15', 18', and 24').
Remove the ladder (if applicable) and store in a safe place. Be sure the ladder is completely dry before storage.
Remove the hoses that connect the pump and filter to the pool.
Add appropriate winter chemicals. Consult your local pool dealer as different regions vary greatly.
Cover pool with Intex Pool Cover. IMPORTANT: INTEX POOL COVER IS NOT A SAFETY COVER.
Clean and drain pump, filter housing and hoses. Remove and discard old filter cartridge (keep a spare cartridge available for next season).
Bring pump and filter parts indoors and store in a safe and dry area, preferably heated.
STORING POOL FOR WINTER
After draining pool, dry pool liner completely (100%). Sprinkle talcum powder on liner to prevent vinyl from sticking together and to absorb any water you may have missed.
Roll pool liner to avoid creases and relocate to storage area. Place it in original carton if you saved it.
Keep all small parts together with filter pump, manual, and pool, and then place in an area that will remain at room temperature throughout the storage season.
» No. Sand has a tendency to shift, therefore causing the pool to lean to one side and creating stress on the pool frame. The legs of the pool will also sink into the sand and the pool will become unstable and possibly collapse causing personal injury or property damage.
» Yes, in some cases certain types of hardy grass such as Bermuda or St. Augustine can grow through the liner. Before setting up your pool, it is recommended that you clear the area of these types of hardy grasses. INTEX will not be held responsible for grasses that may grow through the ground cloth and / or pool liner, as this is not a manufacturing defect. A ground cloth or tarp may be helpful in preventing this from occurring.
» Water condition varies from country to country, states, region, and within specific zones and areas. In some regions the water could be "hard water", this is because the water contains excessive minerals, such as calcium and magnesium, thus causing the water to adopt a milky color. Check your local pool supply store for advice on water treatment and balance.
» You should always have standard safety equipment on hand in the immediate pool area. Recommended items are (but not limited to) an approved ring buoy with reinforced rope, a standard first aid kit, a blunt ended metal or hard plastic rescue pole, emergency telephone numbers of local authorities, and emergency procedure information.
» It depends on where you live. It is not recommended to keep your pool up if your temperature falls below 0 degrees Celsius or 32 degrees Fahrenheit. The pool may freeze, and cracking could occur in the pools liner.
» If a product is purchased directly from Intex www.intexcorp.com and it is found to be defective within 90 days of purchase, call Intex Consumer Service and an Intex agent will initiate a claim for the defective product. Once the claim is processed and approved the replacement is shipped within two business days. For a second replacement within the initial 90 day service period, Intex requires that a claim be filed for defective parts and that the defective item be returned at the consumer’s expense. Call (800) 234-6839 for further assistance and information.
» No. INTEX above-ground pools will collapse under the weight of ice and snow, and the PVC walls will be damaged.
» We distribute the following sizes:
» There are no special policies for gifts. Our replacement polices apply the same to purchased items and gifts and a copy of the validated sales receipt is required.
» 1. New silver powder coated steel frame and gray liner offer refined styling.
2. New easy lock spring pins make installation simple.
3. Unique ultra frame design is stronger than traditional frames.
4. A larger foot cap reduces the chance of a foot sinking into soft ground.
» A flat, solid level, stable surface is needed and all sharp objects must be removed from the area. A ground cloth or tarp should be placed under the pool prior to setting it up. Also, the pool location must allow you to secure all doors and windows and safety barriers to prevent unauthorized, unintentional, or unsupervised pool entry. The pool requires at least 4 feet of space all the way around from objects that a child could climb to gain access to the pool.
» The ground is not totally level. If this is the only area to set up the pool then a level must be used. The pool must be re-leveled and if the ground is not concrete such as asphalt, lawn or earth, you must place a piece of either pressure treated wood or concrete bricks, size 15” x 15” x 1.2”, under each leg flush with the ground. The u-shaped side supports must be placed in the center of the pressure treated wood with the wood grain perpendicular to the leg support.
» No. The ground must be flat, solid, level and stable. If the pool is set up on ground that is not level the water will shift to one side, create stress on the pool frame and the pool will become unstable and possibly collapse causing personal injury or property damage.
» We distribute the following sizes, see attachment
» Yes, as long as the pool location allows you to secure all doors and windows. A ground cloth placed under the pool is highly recommended. Do not drag liner across concrete as abrasions may cause holes. Surface must be flat, level and stable.
» Two or more hours, depending on pool size, hose size and water pressure. Remember to observe the fill up process for several minutes to make sure that the pool is filling evenly and the water surface is level inside the pool.
» When the pool frame is completely assembled, the pool side walls and frame structure will lean inward. Make sure there are no wrinkles on the floor of the pool and that you have pulled the bottoms of the side supports out away from the liner to make the straps taut. As the pool is filled with water, the pool sides and frame will slowly move outward to where the pool sides and frame are vertical. Do not be concerned if the sides move further inward in the early stages of filling the pool: the pressure exerted by the water when the pool is completely full will push the sides out to their proper alignment.
» Most replacement parts for Intex products are available directly from Intex at www.intexstore.com or contact us direct at (800) 234-6839. We accept Visa, Mastercard, American Express and Discover only, no checks, money orders or C.O.D.s.
» INTEX pools do not have a manufacturer’s warranty. However, we will replace manufacturing defective product within 90 days of purchase (Except filter pumps, saltwater systems, electric heater and LED pool light which have a separate written warranty) with a copy of the sales receipt. Please contact an Intex agent at (800) 234-6839 for further information and to inquire about filing a claim for defective parts.
» it depends on usage and chemical balance. If it is properly filtered and chemically balanced, it should last through the summer season. You can reduce the need for water changes by keeping your pool covered when not in use, testing the water regularly to ensure proper chemical balance, operating the pump for an adequate number of hours each day, keeping the filter pump cartridge clean, and replacing the cartridge when needed.
» A PVC or silicon based glue for repairing camping mats, tents, shoes, inflatable boats, etc are suitable for INTEX pools.
» Yes. Contact your local pool supply store for information on water treatment and provide the estimated number of gallons of water in your pool. Also the INTEX Krystal Clear™ Saltwater Systems will keep your pool clean from algae and bacteria.
» 1) New silver powder coated steel frame and gray liner offer refined styling.
2) New easy lock spring pins make installation simple.
3) Unique ultra frame design is stronger then traditional frames.
4) A larger foot cap reduces the chance of a foot sinking into soft ground.
» Pull the bottoms of the side supports out away from the liner to make the straps taut. Also, before filling be sure the top beams of the pool are completely level. (See previous question).
» Excessive use of pool chemicals can cause the color of the inside wall printing to fade away faster, like a heavy chlorinated public swimming will cause a bathing suit color to fade.
» Please call Consumer Service at (800) 234-6839 to find out the retailer nearest you.
» Orders are shipped within 2-3 business days once the order is placed. Orders will be shipped by regular mail or Fed EX (depending on the size of the order). Therefore, transit time will be determined based on your location and shipping method.
» 1. Remove the cap from the drain valve on the outside of the pool wall.
2. Attach the female end of the hose to the hose adapter.
3. Place the end of the hose in an area where the water can be safely drained.
4. Screw the hose adapter to the drain valve. Note: water will start to drain immediately.
5. Disconnect hose adapter when finished.
6. Replace drain plug on the inside of pool for storage.
7. Replace drain cap on outside of pool.
8. Be sure pool liner is completely clean and dry before long-term storage.
» Some cities and towns require owners of certain types of pools, based on size and depth to fence the area where the pool is located. Check your local ordinance.
» Before removing the horizontal beams from the pool liner, please make sure the pool is completely empty, and the vertical legs or U-shape side supports have been disassembled and removed from the beams.
During the removal of the legs and U-shape side supports, shake the vertical legs or U-shape side supports from the horizontal beams. This will reduce the tightness between sleeve and beams, therefore the horizontal beams can slide out easier.
1. Pull the sleeve from the holes on the sleeve, and try separating it from the beam. Repeat this along the sleeve. Don't use water or soap as it will cause a suction effect between the sleeve and the beam.
2. Grasp the beam edge and rotate the beam left and right (back and forth) while pulling the beam out. The left and right rotation will help facilitate the removal of the horizontal beam.
Next season, before setting up the pool, please spread some baby powder (do not use corn powder) over the horizontal beam during assembly which will make it easy to disassemble when you restore the pool.
» If your e-mail address was provided at the time the order was placed, and your order was shipped by Fed EX, you will receive an e-mail confirmation with the tracking number. You can then go to the Fed EX website to track the package.
» Count the number of legs. Example: 12' = 12 legs, 15' = 15 legs, 18' = 18 legs.
» Keep sharp objects out of the pool or from underneath the pool. Cover the pool when the pool is not in use with a pool cover. Maintain proper pH levels; keep the pool sanitary and clean.
» Empty the pool, use a soft brush, mild detergent and water to remove algae stains from the pool liner. Thoroughly rinse and dry before refilling or storage.
» A standard shipping and handling charge is calculated into every order, regardless of the shipping method.
» Up to the fill line, which is approximately 90% full. Check your owner’s manual or pool box for the drawing that shows the exact fill line.
» With two adults setting up the pool, have one person hold up the liner while the second person slides the metal beams through liner sleeves.
» Yes. Intex will accept replacement part orders, accessory orders, and warranty questions from Canadian consumers. For replacements on items other than Above Ground Pools and specific airbeds, please refer back to the original place of purchase. To order replacement parts please call 800-234-6839 or go to www.intexcorp.com.
» 30 Days from the date of delivery as stated on the shipping invoice (except items that come with a written warranty).
» U.S. currency.
» It depends on which package was purchased. Be sure to read the retail box prior to purchasing.
» No. Dogs, cats and all other household pets should be kept away from the pool to avoid possibly becoming trapped inside, and to protect the structural integrity of the pool. (There is a risk of the sidewalls and inflatable ring becoming punctured by pet claws and teeth.)
» It is not possible to prevent grass or lawn damage under the pool. Keep this in mind when selecting your site for set up. Keep concrete as dry as possible by mopping up splashed water to minimize fungal growth, especially in shaded areas.
» Excessive or concentrated chemicals may cause damage to any pool and to the user.
» Mild soap and water. Thoroughly rinse the pool and make sure it is dry before storing.
» No. Under no circumstances should anyone jump or dive into the pool. INTEX does not distribute any pools that are deep enough to allow such activity. Serious injury, paralysis or death could result from failure to follow these rules.
» Remind your family and friends to always hose or rinse off any dirt or tanning oil from their hands, feet and body prior to entering the pool. Use the INTEX pool cover to keep your pool covered when not in use. This will help keep the wind and other elements from depositing dirt and debris in your pool.
» Processing time is approximately 3 business days from the date we receive the product. It is then shipped by Fed EX Ground from Long Beach CA. Therefore, transit time will be determined by your location.
» Laminated PVC which is made with 3 separate layers of material for extra strength and durability - two outer layers of heavy gauge PVC laminated to an inner layer of polyester mesh for extra reinforcement.
» Yes. Small tears or holes can be repaired with the enclosed repair kit. The surface should be clean and dry before affixing the patch.
» Any refund request must be made at the original place of purchase.
» It varies across the world. Contact your local water company for cost information.
» Make sure the ground where you place the pool is level. A sloping area may cause the poles to slide out and break away from the seal of the rope patch, or the pool liner.
» The pump and filter alone will not prevent algae from growing in pool water. This can only been done by maintaining proper chlorine and pH levels at all time. Purchase an INTEX Krystal Clear™ Saltwater System at www.intexcorp.com or check your local pool supply store for further information.
» With 2 adults, it is best to put the frame together starting with one end, pinning the side supports in the corners first, and then proceeding to pin the beams one side at a time.
» The restrainer strap must be installed with the welding seam facing downward (facing to the ground). Incorrect installation of the strainer strap may cause the strap to break and even pool collapsing.
» No, payment can only be made using Visa, Master Card, Discover or American Express.
» No. The shipping costs have already been incurred at your request and therefore are non-refundable.
» No, you must provide a physical address for Fed EX to deliver your package. Fed EX does not deliver to Post Office boxes, APO or PPO addresses.
» Yes, 2 extra pins are included.
» A DVD is included in all pool packages, except Easy Set pools 14ft (427cm) and below, and the small Rectangular Frame pools. If you would like to purchase one you can go to our website at www.Intexcorp.com and click on "INTEX Replacement Parts & Accessories" and click on "Above Ground Pools", or you can call Consumer Service at (800) 234-6839. Alternatively you may download a copy from our website. (Link DVD video)
INTEX instructional DVD
» All PVC's degrade over prolonged exposure to excessive sunlight. INTEX pools are manufactured with UV inhibitors to delay the degradation caused by sunlight.
» It takes 2-3 business days to process the order and 2 additional business days in transit for Fed EX to ship. This is the fastest method of shipping that we offer. There is no next-day air service available. The package will be received within approximately 3-5 business days. All shipments to Canada will go by standard (ground) Fed EX or regular mail.
» Raise the two beams up to a height where beams can be inserted into both sides of the joint at an angle, then slowly lower the joint as the beams slide in. Watch that your fingers do not get pinched at the joint openings.
» It is the consumer’s responsibility to notify Intex within 15 days of receiving a defective or incorrect replacement by calling (800) 234-6839.
» No. Our system does not accept COD (Cash on delivery) or check. We only accept Visa, Mastercard, American Express and Discover credit cards. Pre-paid credit cards can be used if they are from one of these four companies.(for U.S & Canada only)