Replacement Parts: Pools or Spas | Safety

Warranty/Return Policy Return Policy (Purchase Orders Only)

Any product purchased directly from Intex either online at or over the phone with one of our Consumer Service Agents at (800) 234-6839 has a 30 day return policy from the date of delivery with the following conditions being met.

Unused Product Return Conditions

  • Merchandise must be received at our warehouse within 30 days from when it was delivered to you.
  • Merchandise must be received in its original packaging and in resalable condition.
  • Consumer is responsible for sending the merchandise back at their cost.
  • Shipping cost for merchandise returned that meets all reimbursement criteria is not refundable under any circumstances.
  • Credit to the original credit card used for the purchase will be issued upon us receiving merchandise and all conditions have been met.

Return Address:

Intex Recreation Corp.
Attn: Consumer Service Dept.
1665 Hughes Way
Long Beach, CA 90810

For any questions, please call Intex Consumer Service at (800) 234-6839

Defective / Incorrect Product Return Conditions

  • If a defective / incorrect product was received, please call Intex prior to proceeding returning the product. The issue must be reported to Intex within 15 days from the date the product was received.