Updated: September 10, 2026
INTEXCORP.COM RETURN AND WARRANTY POLICY
If you are not satisfied with an eligible product purchased on intexcorp.com or by phone through one of our agents, you may return it in accordance with this 30-day Return Policy. No return authorization number is required for ordinary returns.
To Be Eligible for a Return
- The product must have been purchased from intexcorp.com or by phone through one of our agents and returned within 30 days after delivery.
- The product must be unused, in the same condition in which you received it, and in its original
- The product must not be identified on com as final sale or non-returnable.
Returning a Product
- To be eligible for an ordinary return, the return package must be postmarked or accepted by the carrier within 30 days after the original delivery Returned products must be received by Intex before a refund is issued.
- Clearly write or print your order number on the outside of the return box along with our return address
- Once received in our warehouse, your refund will be processed within two (2) business days from the date of A credit will automatically be applied to your original method of payment.
PLEASE NOTE: Return Shipping Costs for Ordinary Returns
For non-defective returns made under our 30-day return policy, you are responsible for return shipping costs. Original shipping charges and return shipping costs are nonrefundable for eligible ordinary returns. This provision does not apply if Intex asks you to return a product in connection with a timely reported potential defect, damage, or incorrect item.
We recommend using a trackable shipping service and purchasing shipping insurance for returns. You are responsible for the return shipment until it is delivered to our warehouse.
RETURN ADDRESS:
Intex Recreation Corp.
Attn: Consumer Service Dept.
1665 Hughes Way
Long Beach, CA 90810
For any questions, please contact us through our chat or give us a call us at (310) 549-8235.
Defective, Damaged, or Incorrect Products
- If you believe that a product you received is defective, damaged, or incorrect, please contact Consumer Service before returning To help us promptly evaluate the issue, please report it within 15 days after delivery, if practicable, and provide your order number and any photos, video, or other information reasonably requested to help us evaluate the issue. Reporting an issue after 15 days does not limit rights available under an applicable product warranty or applicable law.
- Depending on the product, the applicable warranty, and the nature of the issue, Intex may offer replacement, refund, parts, or another If Intex asks you to return a product in connection with a timely reported potential defect, damage, or incorrect item, Intex will provide prepaid return instructions, carrier pickup, or another no-cost return method. Intex may request photos, videos, or other information reasonably necessary to evaluate the issue before determining the appropriate remedy.
- For potential defects, damage, or incorrect item claims, do not return a product until Consumer Service provides return The customer-paid shipping terms applicable to ordinary returns do not apply if Intex requests that you return a product in connection with a timely reported potential defect, damage, or incorrect item.
Cancelling or Cancelled Orders
- Orders that have not been shipped and are awaiting fulfillment are eligible for cancellation. Please see our order status page for details. There you can cancel your order by signing into your account with your order number and your email address.
- Orders that have shipped generally cannot be cancelled and may instead be returned in accordance with this Return Policy after delivery. If Intex is unable to ship your order within the applicable promised or legally required timeframe, we will provide any notice, cancellation option, and refund required by applicable law.
Refunds
For eligible returns, once the returned product is received and inspected, Intex will process the refund within two (2) business days. The refund will be credited to your original method of payment.
Late or Missing Refund
- If you have not received your refund after it has been processed, please contact your bank or credit card It may take 7-10 business days* for a refund to appear on your account, depending on your financial institution.
- If you have taken this step and still have not received your refund, please contact us through our chat or give us a call at (310) 549-8235.
*Processing times after Intex issues a refund are controlled by your bank or card issuer and may vary.
Legal Rights
- Nothing in this Return Policy limits any rights available to you under applicable law or the applicable product warranty.